Shipping policy

Shipping Policy

Thank you for shopping with LushLuna.

We process orders within 1–3 business days. Once your order ships, you’ll receive a tracking number via email.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–12 business days

  • Canada: 6–14 business days

  • United Kingdom: 6–14 business days

  • Europe: 6–16 business days

  • Australia / New Zealand: 7–18 business days

  • Rest of the world: 7–21 business days

Please note these are estimated delivery times and may vary due to customs, holidays, or carrier delays.

Customs & Duties

International orders may be subject to customs fees, import taxes, or duties depending on your country. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your tracking shows delivered but you have not received your package, please check with neighbors or your local carrier first. If you still need help, contact us at support@lushluna.net.